1. Service nature
Capvar Beauty AI ek digital subscription product hai. AI features paid usage ke baad real value deliver karte hain — isliye refund process specific scenarios tak limited hai.
2. Refund kab milta hai
Refund eligible considered hote hain inn cases me:
- •Duplicate payment — same plan ke liye ek se zyada baar charge
- •Wrong charge — galat amount deduct hua
- •Payment deducted but plan not activated — gateway error / network failure
- •Technical access failure — plan paid hai but service consistently unusable
3. Refund kab nahi milta
- •Plan paid karne ke baad AI features actively use kar liye ho (consultations generate ho gaye, etc.)
- •“Mind change” ya “ab use nahi karna” jaise reasons
- •Subscription ke beech me partial-month cancellation
- •Plan downgrade ke liye unused-day refund
4. Refund timeline
- •Request window: Payment ke 7 din ke andar raise karein
- •Processing time: Approval ke baad 5-10 working days me amount original payment method par credit hota hai
- •Razorpay processing time additionally apply hota hai
5. Refund kaise request karein
Email karein payments@capvarindia.com par with:
- •Account email
- •Razorpay payment ID / order ID
- •Refund reason aur supporting screenshot (agar applicable)
6. Decision authority
Final decision Capvar payments team ka hota hai aur fair-use principles par based hai. Genuine cases me hum cooperative aur fast hain.
Last updated: 10 July 2026